Your Privacy is squid44's Priority

1. Information We Collect

squid44 collects various types of information when you interact with our platform. This collection is done directly from you or automatically through our technical systems.

• Identity Information: Full name, identification card number (MyKad), date of birth, nationality and mobile phone number for identity verification purposes.
• Contact Information: Registered email address and mailing address where applicable.
• Financial Information: Payment account details such as e-wallet numbers (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, FPX online banking accounts and crypto wallet addresses (USDT, BTC, ETH) for processing deposits and withdrawals.
• Technical Information: IP address, web browser type, operating system, session data and access log records.
• Activity Information: Betting history, transaction records, game preferences and platform usage patterns.

2. Purpose of Data Collection and Processing

Every piece of information we collect is used solely for legitimate service operation purposes and to comply with applicable legal obligations:

• Identity verification and player account registration in line with Know Your Customer (KYC) requirements.
• Processing deposits and withdrawals securely and efficiently.
• Managing squid44 bonuses, promotions and VIP programmes in accordance with the applicable terms and conditions.
• Detecting and preventing fraud, money laundering and suspicious activity.
• Compliance with international licensing requirements and applicable laws.
• Improving the user experience through analysis of platform usage behaviour.
• Customer service communication and technical feedback.
• Sending promotion-related information and platform updates (subject to your preferences).

3. Disclosure of Information to Third Parties

squid44 does not sell or transfer players' personal data to third parties for commercial gain. However, in certain situations, your information may be shared with:

• Payment Service Providers: E-wallet providers, banks and crypto platforms involved in processing your financial transactions.
• Regulatory Authorities: When required by court order, law enforcement authorities or legally recognised regulatory bodies.
• Third-Party Technology Providers: Companies providing technical infrastructure, cloud storage software and security services, subject to strict confidentiality agreements.
• Game Providers: Game software providers such as PG Soft, Pragmatic Play, JILI, Spribe and other partners receive only the data required for the delivery of technical services.

In all of the above cases, squid44 ensures that the third parties involved comply with data protection standards equivalent to our own practices.

4. Data Retention Period

squid44 retains players' personal data for as long as your account is active or as long as necessary to fulfil the purposes described in this policy. Financial and transaction records will be retained for the minimum period required by licensing and applicable legal requirements, even after an account is closed.

Data that is no longer needed will be securely deleted or anonymised in accordance with squid44's internal procedures. If you request account closure, we will process that request within a reasonable timeframe, subject to ongoing compliance obligations.

5. Cookies and Tracking Technologies

The squid44 website uses cookies and similar tracking technologies to improve the user experience. These cookies help us recognise your device, maintain login sessions, remember your language preferences and personal settings, and analyse usage patterns for technical improvement purposes.

• Essential Cookies: Required for core platform functionality, including session authentication and security. These cannot be disabled.
• Analytics Cookies: Help us understand how players interact with our platform in order to improve performance and the overall experience.
• Preference Cookies: Store your personal preferences such as interface language and display settings.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect certain functions of the squid44 platform.

6. Your Rights as a squid44 Player

As a registered squid44 player, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold relating to your account.
• Right of Rectification: You may request correction of any information that is inaccurate or incomplete.
• Right of Restriction: In certain circumstances, you may request that we temporarily limit the processing of your data.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Erasure: You may request deletion of your data, subject to legal and licensing requirements that oblige us to retain certain records.

To submit any request related to the rights above, please contact the squid44 customer support team via live chat or send an email to [email protected].

7. Cross-Border Data Transfers

As squid44 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such situations, squid44 ensures that any such data transfers are carried out in accordance with data protection standards that are equivalent to or stricter than local standards, including through legally binding data processing agreements with all parties involved.

8. Data Security and Protection Measures

squid44 implements various technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure:

• Data encryption in transit using industry-standard TLS/SSL protocols.
• Password storage using strong cryptographic hashing functions.
• Two-factor authentication (2FA) for sensitive account operations.
• Continuous monitoring of systems to detect suspicious activity.
• Security assessments and penetration testing conducted regularly by internal and external security teams.
• Privacy and security awareness training made mandatory for all squid44 staff.

While squid44 takes all reasonable steps to protect your data, no security system can be guaranteed to be completely foolproof. In the event of a material data breach, we will notify the relevant parties in accordance with applicable legal obligations.

9. Marketing Communications

squid44 may send you marketing communications regarding promotions, bonuses and platform updates via email or in-platform notifications. You may opt out of receiving marketing communications at any time by contacting our customer support team or following the unsubscribe link included in marketing emails.

Please note that even if you choose to opt out of marketing, we will still send important service-related communications such as account security notifications, transaction confirmations and information regarding changes to the terms of service.

10. Minors and Age Restrictions

squid44 services are strictly for individuals aged 21 and above only. squid44 does not intentionally collect personal information from individuals under the age of 21. If we find that data belonging to an individual below the specified age limit has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account.

If you believe that someone under the age of 21 has registered a squid44 account, please contact our support team immediately via 24/7 live chat or email at [email protected].

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way squid44 handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the squid44 platform, in Malay and English.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe. squid44 takes every data protection complaint seriously and will conduct an internal investigation where necessary.